Browse Topic: Dealers / dealer networks

Items (47)

SAE TOMORROW TODAY: Setting the Standard in Autonomous Middle Mile Delivery

134555/20/2024

Autonomous box trucks that can move goods on short-haul B2B routes? It's possible -- and North America's largest grocers, retailers, distributors, and e-commerce platforms are unlocking the benefits. As the leader in autonomous middle mile delivery, Gatik is improving supply chain efficiency with their fleet of medium duty, class 3-7 autonomous box trucks. By moving goods safely and efficiently between distribution centers, fulfillment centers, stores and warehouses, Gatik is optimizing regional distribution networks for major customers like Walmart, Kroger, Loblaw, Tyson Foods, and Pitney Bowes. With operations across multiple markets including Texas, Arkansas and Ontario, Gatik has more than 60 trucks on the road today and operates the largest revenue-generating commercial fleet of autonomous trucks on the continent. To learn more, we sat down with Dr. Adam Campbell, Senior Manager, Safety Innovation and Impact, to discuss the company's safety-first approach to the development and

Hineman, Marcie

History and Future of VTOL Air Freight

F-0080-2024-1377

5/7/2024

Transporting cargo has been a goal of helicopter operations since the earliest days of development. The concept of carrying passengers and cargo from and to remote locations without a runway was originally exploited by the US military in times of peace and war. Early helicopter designs were limited in fixed useful load after onboarding crew and fuel. The 1940's saw helicopters transporting small, lightweight packages on an as-needed basis. The decade of the 1960's started seeing heavy lift helicopters transporting specialty loads in construction and logistics supply, again on an as-needed basis. Today, several Part 135 helicopter operators offer as needed VTOL cargo services. Blade Air Mobility has developed a successful public company business model in Part 135 passenger transport and is also expanding in carrying parcels. With the advent of transformative VTOL air vehicle designs, there has been increasing emphasis on examining parcel delivery on a regular basis. As omni-channel

Stanzione, Kaydon, Schrage, Daniel

SAE TOMORROW TODAY: Investing in the Future of Mobility with Trucks Venture Capital

129413/6/2021

There are a few items necessary to transform the future of mobility: a game-changing idea, a diverse and talented team to execute on it and the funding to bring that idea to life. In this episode we spoke with Reilly P. Brennan, General Partner of Trucks Venture Capital, to discuss how the transportation-focused fund is looking at the big picture to the companies, industries and technology that are transforming the way we move and live. From the acquisitions and growth of big-box retailers into the mobility market to the relationship between the cost and value of transportation products, Reilly highlights the important factors to consider when investing in transportation and the impact it has on tomorrow.

Hineman, Marcie

SAE TOMORROW TODAY: Safety at the Forefront of Mobility

1291210/22/2020

Jennifer Morrison, Manager of Vehicle Safety Compliance, Mazda North America joins host Grayson Brulte on SAE Tomorrow Today to discuss all of the facets of safety in the world of mobility. Jennifer kicks things off by recounting her emotional experiences investigating highway crashes while at the National Transportation Safety Board. She then digs into why safety must be a foundational element for every mobility company, the importance of standardizing safety features in vehicles, training dealers to inform car buyers on proper usage of safety features, how schools and groups can educate themselves on their transportation service providers, and how autonomous mobility will shift our future driving habits.

Hineman, Marcie

Build it and they Will Come

20AVEP03_083/1/2020

Moving beyond vehicles, Toyota plans to manufacture a whole city. There's hardly a region on Earth that Toyota doesn't reach. At the 2020 CES conference, the company announced a visionary project of similar scope, saying it intends to build a “prototype town of the future” to prove out new technologies of all kind, not just transportation-related. Toyota's Woven City is envisioned as “home to full-time residents and researchers who will be able to test and develop technologies such as autonomy, robotics, personal mobility, smart homes and artificial intelligence in a real-world environment.” Toyota CEO Akio Toyoda appeared genuinely energized in announcing Woven City, saying “having the opportunity to build an entire city from the ground up - even on a very small scale like this - is in many respects the opportunity of a lifetime.” He said the 175-acre site of a decommissioned Toyota manufacturing plant will be the foundation for Woven City, with groundbreaking beginning in 2021.

Visnic, Bill

SAE STANDARDS NEWS

19AUTP11_0611/1/2019

SAE International's Global Ground Vehicle Standards group is planning a Legislation, Regulation, Enforcement Workshop in collaboration with the Washington Area New Automobile Dealers Association (WANADA) scheduled for January 21, 2020. This special event will be held just ahead of the 2020 SAE Government/Industry Meeting (GIM) in Washington, D.C., which is set for January 22-24. The new workshop will focus on how standards are used in regulation, enforcement and legislation at the U.S. federal and state level, as well as globally (United Nations Global Technical Regulations), according to SAE International's Bill Gouse, Federal Program Developer.

The Road to the Top is Not on the Map: Conversations with Top Women of the Automotive Industry

R-4919/4/2019

Carla Bailo, CEO of the Center for Automotive Research, and Terry Barclay, CEO of Inforum, bring together over 30 of the most influential women in the automotive industry to share their insight and advice. From suppliers to OEMs, they hail from every corner of the industry. Readers will learn how to take charge of their own careers by understanding the experiences these professionals. Topics include: • Work-Life Integration - How can you be whole at home, at work, and in the community? • Education and Lifelong Learning - Do you really need a graduate degree? • Mentor and Sponsor Relationships - How do you find mentors and sponsors and form productive relationships with them? • Career Challenges - How do you evaluate when to take career risks? How do you say yes when all the boxes aren't checked? • Resilience - Where do you find the internal fortitude to keep going? • Personal Satisfaction - What do these leaders find most joyful about their careers? The Road to the Top is Not on the

Bailo, Carla, Barclay, Terry

Development of an Accelerated Test for Tire Flat-Spotting

2019-01-15096/5/2019

Tire flat-spotting occurs when tires remain in a loaded condition without rolling for an extended period of time, and can be temporary or permanent depending on the length of storage, vehicle loading and environmental factors. Tire non-uniformity caused from flat-spots often induce shake and shimmy vibration in vehicles due to increased tire-wheel force variation input into the chassis. This results in increased warranty costs for OEMs and tire suppliers and customer dis-satisfaction in third-party quality surveys such as J. D. Power IQS. Flat-spotting is of particular concern for slow-moving vehicle inventory parked for long periods at plants and/or dealership lots. OEMs often stipulate or recommend inventory storage practices for dealers that require physical movement of vehicles at some set duration to reduce the risk of tires developing permanent flat-spots. OEMs also provide component level flat-spotting requirements to tire manufacturers during sourcing and specification timing

Kavarana, Farokh, Fritz, Scott

Multi-Domain Command and Control (MDC2)

TBMG-283952/1/2018

We are at an inflection point in the evolution of warfare. While technology is rapidly increasing pace, it is also creating an expansion into multiple, parallel domains, and giving enemy forces more options for both disruption and defense. Technology advances are a key factor to successes spanning the spectrum from humanitarian efforts to complex anti-access/area-denial environments. However, technology is only an enabler, and mindsets must change to allow the technology to be a tool for success, and not ignored due to antiquated doctrine, policies, and guidance.

Multi-Domain Command and Control (MDC2)

18AERP02_012/1/2018

Changing the Face of Modern Warfare We are at an inflection point in the evolution of warfare. While technology is rapidly increasing pace, it is also creating an expansion into multiple, parallel domains, and giving enemy forces more options for both disruption and defense. Technology advances are a key factor to successes spanning the spectrum from humanitarian efforts to complex anti-access/area-denial environments. However, technology is only an enabler, and mindsets must change to allow the technology to be a tool for success, and not ignored due to antiquated doctrine, policies, and guidance. MDC2 represents a new way of thinking about how to coordinate force employment across multiple warfighting domains, and bridging capabilities from old and new technologies. MDC2 itself is not a new technology, but rather a mindset for operational planning, and creating systems that can more easily talk and coordinate with each other. Successful MDC2 will require tendrils and communications

The Good, the Bad and the Ugly: How the Three Revolts Against Igor Bensen's Popular Rotorcraft Association During 1962-1976 Failed to Change the Popular Rotorcraft Movement in America

F-0072-2016-11332

5/17/2016

During the 1962 - 1982 time period there were three distinct revolts against Igor Bensen's Popular Rotorcraft Association: members of the PRA who saw the PRA as an "association of Bensen dealers"; Ken Brock of California whose attempts to standardize and industrialize the Bensen B8M kit, which were not intended as a challenge, ended up forcing Bensen's withdrawal from formal PRA leadership in early 1973; and the International Gyroplane movement of Martin Hollmann of the mid-1970s which boldly challenged the Bensen heritage even after Bensen's presidency. The irony of each of these revolts is to be found in their genesis and eventual impact: the members' revolt was seemingly ineffective, yet analysis reveals it had a long-lasting impact; the Brock revolt appeared to be the most successful, yet it occasioned little change on the American popular rotorcraft movement; while the International Gyroplane Association, correctly perceiving that the PRA under the leadership of Ken Brock was, in

Charnov, Bruce

Arizona - Reporting by Scrap Metal/Used Automotive Components Dealers

RS-BNA-MARCH_13_013/15/2013

Notice of the Department of Public Safety announces a supplement to and an additional hearing on a Feb. 8, 2013, proposed rule that adopts regulations under R17-7-101, -102, and -103 regarding reporting by scrap metal and used automotive components dealers. The rule establishes standards for dealers to submit an electronic record of receipt of most scrap metal and lead-acid batteries to the department within 24 hours of receipt. The supplemental proposal removes provisions that would have required the submission of information including photographs of the lead-acid or scrap metal received and of the seller for purposes of law enforcement. The hearing is scheduled for April 22, 2013, in Phoenix. Comments now are due April 26, 2013. Contact: Gregory Zatcoff; DPS; (602-223-2264)

Arizona - Reporting by Scrap Metal/Used Automotive Components Dealers

RS-BNA-FEB_13_012/8/2013

Proposed rule of the Department of Public Safety adopts regulations under R17-7-101, -102, and -103 regarding reporting by scrap metal and used automotive components dealers. The rule establishes standards for dealers to submit an electronic record of receipt of most scrap metal and lead-acid batteries to the department within 24 hours of receipt. A hearing is scheduled for March 11, 2013, in Phoenix. Comments are due March 15, 2013. Contact: Gregory Zatcoff; DPS; (602-223-2264)

Arizona - Reporting by Scrap Metal/Used Automotive Components Dealers

RS-BNA-DEC_12_0112/21/2012

Notice announces the intention of the Department of Public Safety to adopt regulations under R17-7-101 through -105 regarding reporting by scrap metal and used automotive components dealers. The rule establishes standards for dealers to submit an electronic record of receipt of most scrap metal and lead-acid batteries to the department within 24 hours of receipt. Comments are requested, but a due date is not specified. Contact: Gregory Zatcoff; DPS; (602-223-2264)

California - Transport Refrigeration Units

RS-BNA-OCT_12_0210/26/2012

Final rule of the Air Resources Board amends regulations under 13 CCR 2477 and adopts regulations under 13 CCR 2477.1 through 2477.21 regarding the control of emissions from transport refrigeration units (TRU) and TRU generator sets. The rule extends the deadline by which model year 2003 and older TRU engines must comply with ultra-low emission in-use performance standards. The rule also clarifies operational and recordkeeping requirements, prohibitions on selling noncompliant TRUs, and requirements for repowering a TRU with a rebuilt or replacement engine. In addition, the rule clarifies requirements to qualify as an alternative technology TRU, including hybrid-electric or electric standby-equipped TRUs. In addition, the rule requires freight brokers and shippers to use carriers with California-compliant TRUs, allows the possession of noncompliant TRUs under certain circumstances, and allows the extension of the compliance deadline when technology is not available. Finally, the rule

Germany - “Environmental Report 2012 - Responsibility in a Finite World”

RS-BNA-JUL_12_086/4/2012

The German Advisory Council on the Environment has announced the availability of a new report titled “Environmental Report 2012 - Responsibility in a Finite World” which calls for various improvements to environmental policy. The report discusses improved resource management with regard to waste electrical and electronic equipment (WEEE), including minimum standards, higher recovery rates, and increased responsibility of manufacturers and retailers. The report also discusses using renewable energy vehicles to the shipping of freight. The report was issued June 4, 2012.

Next Generation Supply Chain for the Emerging Economies: Overriding Local Constraints to Optimize Inventories

2011-01-12514/12/2011

Automotive manufacturers across the world have experienced the saturation of demand in the mature markets. Foraying into the emerging markets of India and China brings a mix of opportunities and challenges. These economies with 15%+ rising consumer demand, 7%+ rise in per-capita income and a passenger car density less than 1/8 of mature markets, hold promise of sustaining double-digit growth of vehicle sales. But the challenges are immense. Ultra-low margins of OEMs, lack of transportation infrastructure, Low level of maturity of funding operations, fragmented demand, import restrictions and mandatory export obligations pose serious constraints to non-linear growth. HONDA (Honda Siel Cars India Limited), a subsidiary of Honda Motor Corporation, Japan has developed the next generation supply chain with a strategy cognizant of the global opportunities and the local limitations which such emerging economies present. Honda's vehicle supply chain has added constraints in the form of severe

De, Sudripto, Ramakrishnan, PR, Das, Kaustav

Project Integration Architecture

TBMG-25681/1/2008

The Project Integration Architecture (PIA) is a distributed, object- oriented, conceptual, software framework for the generation, organization, publication, integration, and consumption of all information involved in any complex technological process in a manner that is intelligible to both computers and humans. As used here, “all information” signifies, more specifically, all information that has been or could be coded in digital form. This includes not only experimental data, design data, results of simulations and analyses, organizational and financial data, and the like, but also sets of rules, computer programs, processes, and methods of solution.

Organizational Transformation in Response to Shifting Global Demands

2006-21-008510/16/2006

Convergence is accelerating in the automotive industry and, combined with global market conditions, continues to exert extreme pressure. To respond to those pressures, organizations must move quickly to transform their operations, technologies and basic business models. Automotive companies are affected by convergence from several perspectives, including the following: global synergies (with emergence of new markets requiring collaboration and unified product strategy); fusion of mechanics, electronics and communication (mechanical to electrical/ electronic to digital content); and cross-industry collaboration (consumer technologies integrated with sophisticated safety technologies from aerospace). This paper discusses an organizational transformation approach that can help enterprises move into an agile model in order to exploit the synergies created by convergence. Automotive companies can reap considerable benefits by adopting a planned approach to this evolution.

Prabhakar, Ram

Newly Developed Automotive Glass Protection Film

2006-01-07504/3/2006

Various environmental impacts negatively effect for the exteriors of newly manufactured vehicles. Among them, automotive window glass is a particularly vulnerable material. Small gravels that fly with strong wind of storms or hurricanes leaves damages on the glass that cannot be repaired, thus entire replacement is often necessary. It is a major economical threat for the automotive manufactures and dealers. Further more, replacement of the car window glass after shipment may be a concern for the perfection of water sealing. Accordingly, various protection measures were studied to protect car window glass during storage and transportation of automotives vehicles and trucks. However, none of them seem to give a comprehensive solution. Nitto Denko has thus developed a new adhesive film, which can effectively protect automotive window glass during transportation based on its high expertise in adhesive technology. In order to give a minimal environmental impact, the product uses a

Saitou, Yuki, Shibata, Kenichi, Ikishima, Shinsuke, Kushioka, Hanna

Trading in a socket wrench for a software patch

AUTOAUG05_068/1/2005

The good old days of taking your car to the repair shop down the street and hoping for the best as Mr. Fix-It rolls up his sleeves, grabs his toolbox, and looks under the hood will soon be a thing of the past. When it comes to automobile repairs in the future, technicians will be carrying laptop computers and handheld devices that will connect to the car they are fixing, as well as the entire dealer network. This technology will enable technicians to seamlessly link to the car's onboard diagnostic system, its internal software and computer coding, as well as the automaker's electronic parts and service catalogs and the manufacturer's design network. With this electronic exchange of information, technicians will be able to digitally communicate with the vehicles they are fixing to determine what repairs are needed, quickly order the necessary parts, and complete the service faster and more efficiently than ever before.

Snow, John

New Global Circuit Numbering System

2005-01-17344/11/2005

The New Global Circuit Numbering System (NGCNS) changes the way we do business. It leverages the synergies between the powerful engineering design tools (CAD/CAE) and service diagnostic tools, improving vehicle service and customer satisfaction. NGCNS will provide a clear concise systematic way to identify circuits in vehicle schematics from the Engineer to the Service Technician. NGCNS was developed with input from the Service Technicians, Engineers, and Wire Harness Suppliers from around the world. It defines the circuit number based on the Potential, System, Sub-system and Function (PSF) of the respective portion of the circuit. The color of the wire helps the technician to quickly determine the correct diagnostic voltage by indicating constant voltages (i.e. power and ground) with a color and the function with a second color. NGCNS is being implemented globally throughout the Ford enterprise and will begin to show up at dealers in 2005.

Simmons, Paul, Dohmen, Manfred, Reini, Roger W.

Information Technology as Feasibility of Cost Reduction and Time in the Product Development in the Automotive Industry: A Case Study

2004-01-335411/16/2004

This paper seeks to analyze the importance of the Information Technology (IT) in the products development process in an automobile industry, glimpsing the quality improvement, the cost reduction and the optimization of time in the development. This paper is begun with a theoretical description of models that analyzing the IT paper, a evaluation process report and their benefits, also describes as the IT influences the company strategy, as well as points how the information provides advantage competitive meantime to the current market. This paper is complemented with a brief description of the New Product Development (NPD) process, having the responsibility to develop products with the market expectations and economically viable. Finally, it is intended in this present paper, in form of case study, the application of the theory approached on IT in the vehicles development process, in order to verify IT efficiency and effectiveness.

Fioravanti, Maria Claudete Afonso Onofre, Laurindo, Fernando José Barbin

Manufacturing gets a makeover

OFHDEC03_0212/1/2003

Supply-chain management and automation add efficiency to the process. The automotive industry has talked for years about the concept of building cars to meet customer requirements, but it's still more conceptual than actual. In the off-highway world, however, manufacturing customized equipment is nothing new, even though most off-highway factories aren't nearly as automated as those of carmakers. “There is a lot that other companies can learn from the off-highway industry about how to make products to order,” said Julie Fraser, Principal at Industry Directions Inc., a market research company. “They may sell through dealer networks with standard platforms, but they have always offered a lot of bells and whistles that could be added on.”

Costlow, Terry

Software To Secure Distributed Propulsion Simulations

TBMG-24477/1/2003

Distributed-object computing systems are presented with many security threats, including network eavesdropping, message tampering, and communications middleware masquerading. NASA Glenn Research Center, and its industry partners, has taken an active role in mitigating the security threats associated with developing and operating their proprietary aerospace propulsion simulations. In particular, they are developing a collaborative Common Object Request Broker Architecture (CORBA) Security (CORBASec) test bed to secure their distributed aerospace propulsion simulations. Glenn has been working with its aerospace propulsion industry partners to deploy the Numerical Propulsion System Simulation (NPSS) object-based technology. NPSS is a program focused on reducing the cost and time in developing aerospace propulsion engines.

Java Version of Embedded Web Software Server

TBMG-726711/1/2002

Tempest is a computer program that functions as a HyperText Transfer Protocol (HTTP) server for embedded systems. Tempest enables remote command and control of embedded systems. Tempest accepts HTTP requests from standard Webbrowser programs running on remote client computers and returns HyperText Markup Language (HTML) files to the browsers. Tempest is capable of serving up a variety of Web-based data files and application programs, including HTML files; Java applets; Common Object Request Broker Architecture (CORBA) client programs; Virtual Reality Modeling Language (VRML) files; static and dynamic video images in Joint Photographic Experts Group (JPEG), Graphic Image File (GIF), Moving Pictures Experts Group (MPEG), and Audio/Video Interleave (AVI) formats and in other common formats; audio files; and files in other formats specified by the Tempest user. Features, options, and capabilities of Tempest include encrypted identification and password challenges to remote clients

Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS

2001-01-06043/5/2001

Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.

Taube, Arnold A.

Product Liability under European Law in the Tyre Industry

2001-26-00321/10/2001

Some years ago legislators in Europe passed a product liability law to protect the user from damages caused by “unsafe” products. Liability in this sense concerns not only manufacturers of tires but also suppliers of raw and basic materials, dealers, garages and remoulding companies. Both developments in legislation and high claims made by damaged parties can have tremendous effects on these companies. Risk analysis, action catalogues based on it and implementation of these actions ensure risk minimisation and prevention as far as possible. The key to success lies with quality assurance throughout all stages in the life of a tire.

Eckert, D.

Power and On-Board Propulsion System Benefit Studies at NASA GRC

2000-01-363510/31/2000

This paper discusses the value of systems studies that provide unbiased “honest broker” assessments of the quantified benefits afforded by advanced technologies for specific missions. The organization, format and approach used by the NASA Glenn Research Center (GRC) Systems Assessment Team (SAT) to perform system studies for the GRC advanced power and on-board propulsion technology development program is described. Three levels of assessments and a sensitivity analysis are explained and example results are presented. The impact of system studies results and some of the main challenges associated with systems studies are identified. A call for collaboration is made where system studies of all types from all organizations can be reviewed, providing a forum for the widest peer review to ensure accurate and unbiased technical content, and to avoid needless duplication.

Hoffman, David J.

Risk Reduction for Future Vehicles

2000-01-30598/21/2000

There are many new features and devices now being incorporated into the design of automotive vehicles. In addition, there is considerable promise of much more for future vehicles in the context of a rapidly evolving and competitive technology worldwide. Attractive marketing features may be found in terms of entertainment and information choices, occupant comfort options, and vehicle performance. However, those improvements that relate to safety are of special concern. Can the benefits be compromised by the end user? If so, in the future, will there be an effective risk reduction, hazard avoidance, or health promotion effort that could be undertaken by dealers, lessors, or vehicle owners.

Peters, George A., Peters, Barbara J.

A Study of How to Reduce Audio Warranty Costs While Maintaining Limited Engineering Resources

9811512/23/1998

The purpose of this paper is to examine different methods of enhancing the process of audio companies to reduce their warranty costs for subsystems and components without increasing engineering resources. The methods that will be examined include: working with suppliers to achieve better relationships, improving plant conditions and communications, assisting dealers with customer service, and improving training and learning throughout the corporation. Cooperation between companies and their employees, suppliers, plants, dealerships, and customers is the key goal.

Mutter, Douglas R.

Information “Drives” Just-In-Time Manufacturing

97306412/31/1997

In business today, the threat of competition has become devastating to many established organizations. The balance and optimization of cost, schedule, and quality in part defines the struggle of many competitive organizations. Entire organizations are being aligned and focused on cost, growth, customer service and profitability even if they are the market leader. Maintaining the status quo can be fatal. Of course Just-in-Time (JIT) Manufacturing is not all you need to remain competitive, but without its innovative techniques one will be at a strong disadvantage. When one thinks about what drives any reaction, informational input comes to mind. Information in the form of the human five senses stimulates all reactions by humans. The same can be said for manufacturing. Information causes a manufacturing reaction. If this information is used properly, and supported with other JIT techniques, significant cost can be reduced. This article will focus on information processes related to

Hammons, Michael J.

CouponRadio: An Interactive Multi-Industry Standard Utilizing Data Broadcast Technology

9602032/1/1996

CouponRadio standardizes the content and structure of the data broadcasters transmit on their Radio Broadcast Data System/Radio Data System (RBDS/RDS) FM 57KHz subcarrier. Because of this new interactive standard, specially designed receivers will not only receive and display the changing messages. More importantly, the receivers will allow the listener to selectively save the messages of their choice onto removable credit card-like memory devices, which can be left in the radio for safely viewing the messages later, or removed from the radio to generate valuable electronic coupons at local retailers. The patented Interactive Multi-Industry Standard (IMIS) will give electronics manufacturers the direction and confidence necessary to build a new era of radio receivers that will be well received in the marketplace.

Alwadish, David J.

Performance-Based Technical Training Information Management: A Mainframe Database System

9507552/1/1995

Increasingly, performance-based technical training is a key ingredient to higher customer satisfaction. In today's fast-paced service environment, accurate and timely training records have become an important tool for managers in the development of technician training plans. To support this need, the data must be “live” (on-line) and available on demand to district service managers, technical trainers and others as close as the next desk or across the country. Mitsubishi Motor Sales of America developed such a system that provides on-line course scheduling, class enrollment, and a national technician database. The most significant long term benefit of this system is the linking of dealership technicians to individual warranty claims and customer surveys. Analysis of this data will obviously go a long way in identifying potential performance deficiencies and improving customer satisfaction.

Wobst, David G.

Finding the Feedstock: Recruiting and Retaining Automotive Service Technicians

9207962/1/1992

To keep pace with the projected need for competent repair technicians during this decade, the automotive service industry must learn to compete effectively with other technical fields to attract, educate, and retain top employees from a shrinking pool of available young people. In order to be competitive, the image, pay, benefits, and working conditions of the automotive repair technician will have to be improved. This will require an industry-wide effort by new car manufacturers and dealers, the aftermarket, independent shop owners, trade associations, trade publications, educators, and currently employed technicians.

Gahrs, John R.

Legal Aspects of Lower Extremity Injuries: An Overview of Products Liability Law in the 1980's

861933

10/1/1986

Products liability laws provide three major theories - negligence, breach of warranty, and strict liability - under which a person who has been injured may recover for injuries and damages incurred in an accident. While these theories may consider any culpable conduct of the defendant, more often they focus solely on the question of whether the product manufactured, sold, or maintained by the defendant was unreasonably dangerous. The effect of these laws is to transfer in large measure the social cost of accidents involving products to manufacturers and retailers of the products.

Edwards, Richard L.